When I try to log into the admin nothing happens, why?

There are a number of reasons this may be happening.

You are NOT receiving an error message

  • If you installed the program on "www.yoursite.com" and are trying to log into "yoursite.com" (or vice versa), this request will fail due to the way Ajax requests work. Zenbership is trying to send the request to "www.yoursite.com" but it is originating from "yoursite.com", which as far as the server and your browser are concerned, are different. Please update your browser's location bar to match the domain you installed the program under. You can find the correct domain within the "admin/sd-system/config.php" file.
  • By the same token, if you installed the program under an SSL-secured domain ("https://") but you are trying to log in using "http://" the request will fail. Open your "admin/sd-system/config.php" file to see the exact domain that you installed your program to.

You are receiving an error message

  • If the message is blank, chances are you need to turn off error reporting on your server.
  • If the message is not blank, please follow directions provided by the message to solve the issue.

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Published on 2016/04/14.
Last updated on 2016/04/14.

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